Poor customer service from FNB

So we wait again. I logged a a review on Hello Peter about one of my employees who has been disadvantaged by the banking system. He has been denied money in his account because the account has been blocked by the system. Walter Mogase went to open an count at FNB Karaglen. Everything went well and money was deposited in his account from a client. When he went to fetch his card the system had locked everything because he has been listed by Nedbank. Since then he has not been able to get assistance from FNB. We now have learnt THAT FNB had to use the Golden rule principle which they did not apply when opening the account. Now my employee is still unable to access those funds. What must he then do? The system is failing the vet y public it should serve and they are not. The matter has been going to and for between FNB and Nedbank. No one want to take responsibility. And yet the person who is supposed to be actively participating in the economy of the country is disadvantaged. I am flabbergasted. Again.