Poor Customer Service from Call Centres - No service from Private Banker

I used to be such an advocate for FNB however over the last 3 month's I truly wish I could just reverse all that I have to do with them.

The Private Banking facade is literally a waste of hard earned money, my particular banker I have not had assistance on and cannot contact for months.

Try and downgrade the account - also an impossibility.

Finally, I have been trying unsuccessfully to have card transactions reversed, phone the call centre they transfer you, the next department goes through ten security checks just to transfer you and again and after 3 attempts at phoning for assistance every single time the line has been dropped.

I am changing banks today and I am hoping that this review can act as a warning. This seems to be a sign where either FNB has grown to fast to quickly or rely too much on their technology but it's not working,