Poor customer service ***** and sponges

I’m so sick and tired of this bank and it seems like things get worse each and every time but I’m still with them,I gave my insurance company authority to debit money from my FNB account on the 10th and they returned the payment even though there was money in my account, they even have the nerve to charge me reversal charges when they are the ones that made the error

I’m at FNB Boulders as we speak and it’s filled with the slowest most careless armatures that are throwing me around, they can see on the system that the error was on their side and I’m now told to call customer care and tell them what happened