POOR CUSTOMER SERVICE

Good day

Since the 23 July i have been asking a settlement amount to settle my cashflow loan account still havent recieved anything ....informed the agent that as i looked per my agreement it stipulated my loan was approved for 25000 sumthing my app rflct a diferent amount the pre agrement also stipulated that the loan will conver all my obligations in the FRG group ....1st of all the credit card instalement decreased every month based because the balance reduced than the overdraft amount was not paid baised on the fact there were funds in my bank account.....so all i asked as a customer is for a breakdown statemet and for a special discount on this account to clear the debt bt it it looks like you guys are.refusing to assits me instead i get ur agents to offer me a top up on the loan.....i have been off sick from work with sever flue known as the covid as well for the past Month still not back at work ....all i want to do is not ending up not paying anything on the loan account....

I feel Ppl need to know the service u providing me with because i feel actully move over to another bank i always thought higly of FNB not because i use to be part of the FRG but becuase how u would be make the impossible Possible to customer ....so.hear my question what to i need to fo next to be heard go viral lock a complain with the ombudsman claim for reckless lending ,every morning i wake up hoping there is a reply for your FB mesenger all she doing is saying she following up and apologising but its not Good enough this issue or probleme is making me more sick