POOR CUSTOMER SERVICE

I've banked with FNB for years- I have never received the level of poor service I have received throughout this whole entire year. First, the change in private bankers- not knowing who to deal with when. I can't even remember the last time I knew who my private banker was let alone receive a courtesy call from them. I don't know why I can be a private wealth client and treated soooo poorly. Secondly, the lack of response when sending emails is unmatched- I have never received such a service from this bank ever. Thirdly, the reason for my complaint today- my trust account has been blocked- I have sent the required documents multiple times and when I send emails to ask what is the problem the only response I get is silence. Can someone PLEASE RESPOND TO THE EMAILS I have sent or at least call me back. And before the call/response- can they look at the submitted documents and provide me with the details of the issue and guidance on how to get them the information they need.