Poor Customer Service

My husband is an FNB client and recently made an incorrect transfer between his own accounts, he transferred from his easy account to a petrol card account which does not exist any more. He logged a call with your support team to have the issue rectified. However, the case was marked as resolved without any communication or confirmation from your side — and the issue itself has not been resolved, as the funds are still not back in the correct account.

This lack of communication and follow-through is unacceptable. We expect proper feedback and resolution, not for cases to be closed without actually addressing the problem.