Poor Customer service
Called to find out what and how it works for me to do investments. The lady answered and spoke as though I am and idiot/trying to avoid SARS or is over the day and wants to go home. I have been with FNB since I got my first job and never dealt with this type of entitlement, unfriendly and unhelpful.
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Replies (1)'s updateReviewer Update
29 Nov 2021, 14:32I received a call back from a lady Sunitha Boodhoo who dealt with my original query in a manner which one would consider to be a norm and standard, i.e. speaking to people with dignity. She was kind and truthful (if she didn't know, she said that she didn't) and this enabled me to make a start the process I initially called for. Thank you Sunitha Boodhoo
's update29 Nov 2021, 14:32
Reviewer Update
I received a call back from a lady Sunitha Boodhoo who dealt with my original query in a manner which one would consider to be a norm and standard, i.e. speaking to people with dignity. She was kind and truthful (if she didn't know, she said that she didn't) and this enabled me to make a start the process I initially called for. Thank you Sunitha Boodhoo