Poor customer service

On the 26th of January 2021 I called in to enquire about my statement and to question discrepancies thereof. I was attended to by an unprofessional and ignoramus consultant, by the name of Carol/Caroline. The call was made around 11:52... I simple enquiry for clarity and assistance, the lady did not know what she was saying nor did she intend on assisting as she disconnected her headsets and left me on call for over 40min before abruptly disconnecting the call... since then no attempt to call me back or assisting me. It’s such service(s) that sway me to end my ties with FNB.

I called in again and a lovely gentleman, named Marvin, attended to my query and did see the discrepancies I was questioning on my statement and escalated the matter.

The reason I included date and time on the first paragraph is because I want the call listened to and an apology from the consultant for wasting my valuable Time and airtime.

Please follow up on my escalated enquiries and get back to me... of questioning my statement and the poor service/call avoidance.