Poor Customer Service

FNB is the absolute worst bank ever. Premier Banking right with your own personal banker?? What a joke!! They don't even answer the calls. If you get through they cut you off or upon investigating let you hold another 20min and get cut off again. I am sitting with a credit query for almost a month now. Credit department is pathetic. FNB is pathetic. What pathetic customer service. I am closing my accounts if this persist!! Get back to me!! Thank you!!!!