POOR CUSTOMER SERVICE

I have today spoken to FOUR different people in connection with a settlement balance on my credit card & all have different info to tell me. I must have spent over half an hour on the phone at my cost. I have tried via the computer app & have now downloaded the FNB app on the phone. This over & above going to Somerset Mall branch to be verified. I have sent in my FICA documents!!! How much more does one have to do to get any PROPER assistance??? Bank of the Changeables !!! ha ha ha ! The service SUCKS.