MS
Mothibedi S
1 reviews | Active since Jul 2021
06 Jul 2021, 19:35
Poor customer service
I have been a client of FNB for more than 20 years. Took loan and I finished paying it last year. However, they can't close the account because I overpaid the it. I have been calling, emailing and requesting that they transfer the excess amount into my cheque account so that they close the loan account but every day they pointing me from one pillar to another. I even sent emails to their complaints department to feedback or positive results. I believe it's time that I take my loyalty to another deserving bank.
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Mothibedi S's updateReviewer Update
08 Jul 2021, 15:49Still struggling to get reply from FNB. They promised call me and they didn't . I called them today I spoke to a lady called Kelebogile. She asked me to hold for Vaughan Harris, I was online for more than forty minutes without Mr Harris attending to me.
Your service is bad, poor and pathetic. I can't be struggling for more than eight months with the same thing. FNB must refund me and closed my account and give me PAID UP LETTER. Everytime they respond they say in I must wait for fifteen working days. Until when honestly.
Why promisevto call if you know you will never call ?
Your service is bad, poor and pathetic. I can't be struggling for more than eight months with the same thing. FNB must refund me and closed my account and give me PAID UP LETTER. Everytime they respond they say in I must wait for fifteen working days. Until when honestly.
Why promisevto call if you know you will never call ?
MS
Mothibedi S's update08 Jul 2021, 15:49
Reviewer Update
Still struggling to get reply from FNB. They promised call me and they didn't . I called them today I spoke to a lady called Kelebogile. She asked me to hold for Vaughan Harris, I was online for more than forty minutes without Mr Harris attending to me.
Your service is bad, poor and pathetic. I can't be struggling for more than eight months with the same thing. FNB must refund me and closed my account and give me PAID UP LETTER. Everytime they respond they say in I must wait for fifteen working days. Until when honestly.
Why promisevto call if you know you will never call ?
Your service is bad, poor and pathetic. I can't be struggling for more than eight months with the same thing. FNB must refund me and closed my account and give me PAID UP LETTER. Everytime they respond they say in I must wait for fifteen working days. Until when honestly.
Why promisevto call if you know you will never call ?