Poor Customer Service Delivery

I had recently visited an FNB Branch based Gateway Umhlanga to pick a credit card. I arrived at 1pm on May 13th and was issued with a ticket. An entire hour passed without my number being called and had to leave the branch due to an upcoming meeting at my place of employment. The staff showed no urgency and displayed a rather slow and laid back approach. I had visited the branch prior to fetch a bank card and the entire transaction only took around 10 minutes. I'm astonished at the service recieved at FNB as on TV they appear to be really customer focused based. FNB is more of a TV bank than anything else.