Poor customer service -delayed card delivery

I'm really losing my patience with FNB. I app**** for new card on the 23rd December as the old one is damaged. I was told I should expect a new card delivered at the selected branch (carlswald) within 7 working days. 13workijg days later I'm still waiting and I've received zero correspondence from your card division or branch for an update. This is really poor customer service. This is the only card I have with FNB I can't even call your premier desk for a follow up because you have no other alternative to authenticate apart from using the card so they can't even help me. I'm not going to drive to a branch to check when no one has ever communicated with me and updated me. So can someone please give me the status of delivery for my card?