Poor customer service!

Unfortunately, I encountered a significant issue with my daughter's account, as a hold was unexpectedly placed on it. Upon inquiry, I was informed that there were outstanding FICA documents, even though I had previously submitted them. Surprisingly, no prior warning was provided, and the account was simply blocked.

Efforts to contact an operator proved to be frustrating, with a 45-minute wait accompanied by less than satisfactory music. Despite the initial submission of required documents, the need to resubmit them raises concerns about your processes. I am a frustrated customer, and from the look of it not the only one.

Waiting for three business days to regain access to the account is highly inconvenient and, in my opinion, unacceptable.