Poor customer service

Dear FNB, can you please handle queries with some sense of urgency. Your turn around time to resolution is ridiculous. I had a query originally from 2nd January. i got some some assistance on 5th of January but the issue was not resolved and i was told that it would be....but no surprise....it has still not been resolved and now i get *** stating an additional 5 business days to get a response not even a promise of it being resolved. Please do better as you are no longer the best bank to deal with.