SN
Shaquille N
1 reviews | Active since Dec 2016
03 Apr 2024, 12:06
Poor Customer Service
From the 27th March 2024, I have been asking for a letter confirming that the facility ***is in the main a bond account. I have spoken to people from various departments, Homeloans, RMB Main, Private Banking etc.. I have liaised with Mimi, Nocwaka, Maserame, Lucia, Manini, Rossetta, Stefan, Claudia, Khulani, Peter, Philani and today Busi and my request has not been addressed.
Can someone tell me, what do I need to do to get a simple letter from FNB. If I have to pay for it, please tell me how much I need to pay.. This is totally unacceptable.
Helpful (0)
Replies (2)0
Replies (2)SN
Shaquille N's updateReviewer Update
05 Apr 2024, 08:05I have still not received a simple letter that I have requested from FNB. Since I reported my case to Hello Peter, I have received an e-mail from *** and have spoken to Kutloano and Simphiwe who promised that the request has been sent to Khulani. The most frustrating part and serious concern to me is that according to Simphiwe there was a letter generated and sent to the wrong e-mail address retie***mail.com which is not my e-mail address. I am now concerned that my Personal Information in terms of POPI and the confidentiality agreement that I have with FNB has been breached, my confidential bank account information has been compromised. I have also been held at ransom by FNB who have failed to send me a letter confirming that the facility *** is in the main a bond account and my bond repayments are up to date.
It has taken two weeks to get a simple letter and I hope I will get it before close of business because this is affecting my chances to buy a property.
Regards
Shaquille Ndlela
***
It has taken two weeks to get a simple letter and I hope I will get it before close of business because this is affecting my chances to buy a property.
Regards
Shaquille Ndlela
***
SN
Shaquille N's update05 Apr 2024, 08:05
Reviewer Update
I have still not received a simple letter that I have requested from FNB. Since I reported my case to Hello Peter, I have received an e-mail from *** and have spoken to Kutloano and Simphiwe who promised that the request has been sent to Khulani. The most frustrating part and serious concern to me is that according to Simphiwe there was a letter generated and sent to the wrong e-mail address retie***mail.com which is not my e-mail address. I am now concerned that my Personal Information in terms of POPI and the confidentiality agreement that I have with FNB has been breached, my confidential bank account information has been compromised. I have also been held at ransom by FNB who have failed to send me a letter confirming that the facility *** is in the main a bond account and my bond repayments are up to date.
It has taken two weeks to get a simple letter and I hope I will get it before close of business because this is affecting my chances to buy a property.
Regards
Shaquille Ndlela
***
It has taken two weeks to get a simple letter and I hope I will get it before close of business because this is affecting my chances to buy a property.
Regards
Shaquille Ndlela
***
SN
It really boggles the mind why have you opted to close the case when the matter has not been resolved. I have requested a simple letter and have not received the letter. Instead the letter with my confidential banking information has been sent to the wrong e-mail address which compromises my banking information, I get an e-mail that the case is closed.
Can someone give me the reason for closing the case. And can I also be provided with an explanation on what is so difficult in drafting a letter confirming that the single facility that I have with FNB is in the main a bond account and my bond repayments are up to date.
Kindly re-open the case and address my request and some of the concerns that I have raised above.
RegardsShaquille Ndlela
Shaquille N's updateReviewer Update
08 Apr 2024, 22:29It really boggles the mind why have you opted to close the case when the matter has not been resolved. I have requested a simple letter and have not received the letter. Instead the letter with my confidential banking information has been sent to the wrong e-mail address which compromises my banking information, I get an e-mail that the case is closed.
Can someone give me the reason for closing the case. And can I also be provided with an explanation on what is so difficult in drafting a letter confirming that the single facility that I have with FNB is in the main a bond account and my bond repayments are up to date.
Kindly re-open the case and address my request and some of the concerns that I have raised above.
RegardsShaquille Ndlela
SN
Shaquille N's update08 Apr 2024, 22:29
Reviewer Update
It really boggles the mind why have you opted to close the case when the matter has not been resolved. I have requested a simple letter and have not received the letter. Instead the letter with my confidential banking information has been sent to the wrong e-mail address which compromises my banking information, I get an e-mail that the case is closed.
Can someone give me the reason for closing the case. And can I also be provided with an explanation on what is so difficult in drafting a letter confirming that the single facility that I have with FNB is in the main a bond account and my bond repayments are up to date.
Kindly re-open the case and address my request and some of the concerns that I have raised above.
RegardsShaquille Ndlela