Poor customer service by Premier Banking team online & on the FNB app

<p>The only way to ever get anything done through the FNB Premier Banking service is to complain about them on this platform. Once again this supposedly 'personalised service' has done absoluely nothing to assist me. I made an online enquiry two days ago and have still had no feedback. They advertise the FNB app as being far quicker, so I tried it out this morning. After making my enquiry, I received a generic response saying that all bankers are busy and that I am number 47 in queue. I was left waiting 20 minutes with no updates and when I tried to send another message to ask for an update, the chat just disappeared and I was logged out. Another example of FNB's terrible customer service, which I have unfortunately become accustomed to by now, </p>