Poor customer service by FNB

Good day, I lodged my recently with you hello Peter about FNB. To date FNB failed to pay all my refund for credit card and personal loan, only credit card was paid yesterday and I am told to wait for the refund of my personal loan. My confusion is one FNB pride themselves as the best company but what I have personally experienced so far as a bad customer service.

They can't issue my credit card paid up letter even my credit card account being paid up, I don't why they can't give me my paid up letter for credit card, secondly I need my refund for my personal loan account that is paid up and a paid up letter as well.

Kindly ask FNB to process my request because the other service providers whom I paid 5 days after FNB was already issued my paid letters and change of ownership for my car already delivered to me. The service at FNB is bad.

Please assist.......

Regards

Makgolane Mahlabe Lucas