Poor customer service by First National Bank

I requested information in relation to my bond. I keep getting negative responses since the 31 December 2025. I wanted to know how much I have paid towards the bond and how much has gone to the interests from 2018 to date. Im told to retrieve the statement and calculate manually. This is so disappointing how this bank treats its customers.

The worst part is that the fnb app does not even generate the statement.