Poor customer service at FNB banking

First National Bank (FNB). The customer service is very poor.

I have two personal loans with FNB. I have been unemployed and have the retrenchment policies active on both the loans. On the the larger loan amount they keep on debting my personal account for the premium, the retrenchment policy is paying this premium as well. Every month I have to call the call center to reverse the transaction back to my personal account. And every month I think the problem is sorted, then at the beginning of the next month the cycle repeats itself. This is being happening for numerous months now, each time I call the call center it is at a cost to me, no one can help me with this issue. What I find hard to understand is that on my one loan account they stopped the debit order, but on the other loan account they are not able to stop the debit order. I find this very strange.

No one at FNB can help with this issue. I being bank with FNB for a very long time and to get service like this it's very frustrating.