POOR CUSTOMER SERVICE and TERRIBLE INFO AND FEEDBAK

I have a revolving facility that was apparently in arrears. Some money was paid into my account on 07/09/2026 and immediately the Revolving facility was paid. Soon the 8th I wanted to use some of the RF money but was not able to. Someone at FNB told me give it time, she sees the money was paid, give it 24 to 48 hours. Another 2 days passed and nothing happened. Everyone sees the payment but no one helps. Even my personal banker told me on Friday just keep trying to transfer over the weekend, sometimes it happens faster. Now we are another week later and still nothing. Then the same personal banker sms'd me yesterday saying it is in arrears so I need to pay more. This morning another person there tells me she see the payment I must be patient for at least 7 days. So I dont know who to believe and how long I must wait, cause you want to keep increasing my RF but I cannot use it