Poor customer service and management

On the 08 February 2022 I was at center point mall in milnerton to deposit money on my business account, I did two deposit transaction Successfully and the third one I put in the money and the ATM shut down because the center management were testing their generator. The money did not come out but my card did. Same day I went to the nearest FNB branch. FNB Montage Gardens, Shop 12 John Montage Center in montage to report on this matter. The lady at the branch filled in a ATM/ADT/BCR Claim form and said to I must not worry they will send somebody there within 24 hours to check on the machine and credit my account. I did not hear from them again.

Today 17 February 2022 I went to the branch to check what’s going on. No one has done anything regarding my claim. They say to me they can’t find any money on the ATM. This lady Sabrina Potgieter Admin manager at the branch hear me talking to another that do not what to do or do not know her job and was very rude to me. Instead for her to come and assist and she was also very rude. Sabrina Potgieter ask me to leave the branch she was treating me as if I was the ********. she ask the security to take me out of the branch which the security guy said to her no I did nothing. She did not get her way, She then went to the office and called the police. She said to me no one will assist me, no one is gonna assist me in the branch I was very shock. She the manager here. So she went to the back and seated there still the police arrived. That’s when the police officers told her to go and do what she was supposed to have done long time ago to call and make sure that somebody must call me to assist me. This woman was acting as if She own FNB. This was the shocking incident I have ever ever received in my whole entire life. FNB need to take action to Sabrina Potgieter Admin manager. Very poor customer service and bad management skills.