Poor customer service and cold reception!

I visited the Vaal Mall branch on 18 Jan 2024 and I was the only client there (Ticket number 91) I sat there while employees socialised among each other without assisting me, finally I got called to a cubicle where a lady with spectacles looked at me & said no word,I looked at her all shocked that she didn't offer me a sit or let alone greet me, i eventually sarcastically said hi & I asked her why she looked at me without saying a word or offering me a sit and said nothing,she responded rudely & said im waiting for you to greet me 😂. I said wow some customer service this is,I looked at her name tag and saw Cecilia written on it,FNB teach your employees what warm customer service is, Cecilia from Vaal mall branch your attitude stinks ma'am seriously,work on it or quit your job