Poor customer service and App

Once again this is compiled with great disappointment towards the service I am receiving at FNB.

The FNB app renders nugatory services in times of emergencies or need. Furthermore, I keep on receiving appalling services from your call center advisors. I took an alternative route by going to the chats to seek assistance and there too I received appalling service. I came through to “Thembani Khosa” for assistance and he was not much of assistance and released the chats on me a couple of times and twice I requested to be transferred to him because I did not wish to repeat my query to other consultant and the third time he released the chat to go to lunch. I requested from a call from his manager from him, of which he took my details, and from another agent but still no contact and/or attempt has been made. My questions are still not answered and no attempt from FNB to redeem themselves to restore a customer’s confidence in them... **** service.