POOR CUSTOMER SERVICE AND A SERIOUS INCONVENIENCE

3 weeks ago I processed a 30k payment to a travel agent ( certified ) & the payment never went through. The travel agent has no confirmation of my booking or reservation but the money is pending in my bank account. I called the travel agent and they were however helpful even calling FNB to let them know they do not have my money . I called FNB 5 times where I was told multiple stories , I later on went to FNB myself and was told to fill a dispute, which I did , within a day I was told that it was unsuccessful , I need to contact the merchant , the merchant sent me an email and sent them an email confirming that there was no money received & I reprocessed my dispute . I have done everything to show them why my money should be returned , it has been 3 weeks of up and downs to the FNB branch and still nothing. This is a serious convenience as I have planned a family trip and the bookings are becoming more expensive by the day. CAN SOMEONE PLEASE JUST HELP ME !