Poor customer service all round.

In a world where there are many banking options how can the customer services be so putrid on FNB personal loans side. I called this morning confirming payment requesting a paid up letter the consultant said I would get this letter during the cause of the day. I've never even made this loan yet I'm paying it to get it off my name so I can get on with my life. I waited until 4pm no letter. I call spend another R30 on airtime waiting for a rude consultant to tell me she doesn't know why her colleague gave me the incorrect turn around time. I ask her to put me through to legal she rudely says sure then disconnects my call. It's really alarming that people are employed to oppress people who are desperately sort out their lives. You have dealt me so much injustice. I mean I look after my entire family and I couldn't even buy a proper house because of this so called loan I never even made. Gross man I genuinely wish your company ill. disgusting service from an even more disgusting institution.