Poor Customer Service / Agents Cannot Explain Bill

Good Day<br> <br> I owe FNB and so I want to pay them but they simply won't let me. I lost my job in August 2014 and notified them, however they still debited my UIF funds. I have called several times and the agents are unable to explain why the amount suddenly increased after I requested the full amount owing and the details to deposit. I have sent emails to no assistance. I went to a branch in Scottsville PMB where I was handed a phone. Due to my dissatisfaction I asked the agent to let me speak to a supervisor and she decided she'll just drop my call. FNB is charging ridiculous hidden fees and when you query this they play hide and seek or plainly ignore you. They've even stopped harassing me for payment ever since I started enquiring. I guess they are still cooking up some more fees to add onto my bill. My initial query was on 20/05/2015 and until today I have received no service. I don't want anything to do with FNB anymore but just to pay them and get my peace of mind.