Poor customer service

I can not stress enough how frustrating being an FNB customer is for me. I get that they have a lot of products and offers. What gets me is that all of that comes with a million departments, you can here they direct you there, you call there they direct you here. And to get any service nje nje nje is a mission. The only thing that works is self-service on their great app.

Anything that has to do with people THEY FAIL DISMALLY.

I logged a ***** case and have not had any feedback. I follow up i am sent to another department and they dont answer the phone i get the answering machine.

POOR POOR POOR customer service. FNB is a no for me. I want to change banks.