Poor customer service

I am not happy with the staff from FNB. They show no desire to help and expect me to go to the nearest branch for assistance. I would appreciate it if they would make an effort to assist me instead of simply redirecting me to the nearest branch. I initially only needed help with something that could be resolved without physically going to the branch. However, I now find myself compelled to leave the office, travel to the branch, and wait in queues, all for a simple matter. I appeal to the FNB to reinvent themselves, not everyone has the time to go branches. I only require assistance with my account query, nothing more. It appears that I am wasting my time dealing with this bank. FNB is really losing it; we, as customers, do not have time for nonsense. Our time is precious. I did not receive assistance from Nonkululeko through FNB Secure chat, nor did I receive help from Aalyia at the contact center. Please guys, we don't have time to waste!