Poor Customer Service

<p>Good Day . I recently had a shocking experirnce with a bank that I've used my entire life and have various account with . Some money was debited from my account without my aknowlegment and tried to contact FNB for almost a week but can never get through as the lines are always so busy . </p> <p>Eventually after waiting for almost 45 minutes I was was put through to a rude lady that simply told me she cant keep exlaining the same thing over and over . She also stated that they would not reverse the funds . I asked to speak to a manager and she simply said it was pointless as he would tell me the same thing .</p> <p> </p> <p>Really dissapointed as i've held this bank so highly that this is the poor aftersales service one gets .</p> <p> </p> <p>Thanks FNB .</p>