Poor customer service

<p>I deposited a cheque on 26/08/2016 and was told it will take 7-10 days. I contacted the call centre on 02/09/2016 (Christopher Nkhata) and was told 10 days. I enquire on the FB page and was told it is 7 bussiness days that translate roughly to 10 days (Mr RB Jacobs). I contacted the call centre today and was told by Rebecca that it takes 12 days to clear a cheque. I requested to speak to her manager, but she told me they are available after 8:00 while my call was 08:08. no one was available and I can just e-mail my complain. no telephonic complains. I subsequently e-mail and cc Mr Jacobs. Mr Jacobs was very prompt. I can actually give him 5 stars for his interaction with me but he can also just do that much and referred my case to the Premier team who will contact me. I was five minutes out of my office and missed a call. I got an SMS from Lerato Sebofe stating "please note that I tried to contact you with no luck regarding complaint REF...". that was one missed call at 10h14. I guess they won't bother with my complain anymore because I missed their call.</p>