Poor customer service

Greetings

I have paid all recently paid all my fnb accounts last week 22 November 2019, I lodged my complaint with you Mr Hello Peter and to date FNb only refunded me for my 2 accounts namely overdraft and revolving loan unfortunately they can't issue me wiyb my paid letters for what reason I do not know cause my accounts are settled.

I am waiting for refund of credit card and personal loan and the request was also made last week 22 November 2019 these accounts are also settled in full. The other creditors that I owed money have me paid up letters the same day the payment reflected in their account. I fail to understand why FNb they are delaying me with me paid up letters as they acknowledged receipt of payment.

They said the turnaround time is 3 to 5 working days to date I am on the 7 day.

Kindly big brother assist me to get my refunds and paid up letters so that debt counsellor can issue my clearance certificate.

YOU ARE MY LAST HOPE

Thank you

Regards

Makgolane Mahlabe Lucas