POOR CUSTOMER SERVICE

I have banked with FNB for a long time now, and their customer service is just getting worse by the day. I sent a complaint through their own channels, and received a complaint reference number, but no one has contacted me since. and this matter has to do with the incompetence of their agents. I am not that loyal, i will just move to another bank to be honest, i don't have the patience for inconvenience while i am paying to have an account with you. DO BETTER!!