Poor Customer service

Poor customer service at FNB banking First National Bank (FNB).

I have 2 loan accounts with FNB and I have a retrenchment policy active on both the loan accounts. On my smaller ammount there is no issue. On the loan account with the larger amount, Every month there is an issue. This month I receive a message that my loan account is in areas, the retrenchment policy is active and premium should be paid by the insurance. I checked on my FNB app and no premium has been paid. I am always having an issue with this loan account and no one at FNB can help me to resolve this issue. Each call that I make to the call center is at my cost and the problem has does not get solved. For 8 months I have been having issues with this account. I get emails stating that the issues are sorted, at the beginning of the next month I am left with an issue again.

As a loyal customer I am very disappointed with FNB and they services, it's now 8 months in a row that this issue is not being resolved.