Poor Customer service.

i have been with this bank for years since 2008 when i began to be a working class.however in July i suffered a ****,reported my incident in time ,promised me they will reverse the transaction and nothing was done,i got a response to say that i approved the transaction by putting in my pin which i don't dispute but then soon after the transaction i found out that it was a ****,i took the responsibility of reporting in time, i lost R700, which is an amount that i survive in groceries for a month.i still need my money back from FNB bank,it was their fault to be reactive as the money only went through about 5 days after i reported the incident.i hate this bank which does not take good care of its customers.i was told an sms was send to me to report to the bank which i did not receive,do you sms a customer or you call them,after i wrote a review here they emaile,sms and called regarding the same message. I NEED MY MONEY BACK FNB,YOUR FAILURE TO RESPOND PROMPTLY TO ME YOUR CLIENT.