POOR CUSTOMER SERVICE

Good day

this needs to come to an end honestly every time i escalate something to your office its of no use , its amazing how you guys are quick to assist with giving loan and things but not there to assist with actual real life crisis,

1st during the month of July i requested the whole month of July 4 a settlement amount on my cashflow loan it took your call center almost a whole month to provide me with these details until i decided not to settle and use the funds for some renovations at home

NOW AGAIN I CALLED IN LAST WEEK SPOKE TO A AGENT ADVISING THAT MY SON WAS PLAYING WITH MY PHONE AND HE I THINK HE ACTIVATED THE EXTENDED CASHFLOW OPTIONS BESIDES THAT I DONT HAVE ANY DEBT WITH YOUR OFFICE BESIDES MY HOME LOAN WHICH MEANS THE CREDIT AGREEMENT NEEDED TO BE AMENDED AS THE LOAN OF DIRECT AXIS FALLS AWAY AND THE OVERDRAFT INSTALLMENT AS WELL.

NOW I RECIEVED A EMAIL TO SAY I CANT CANCEL THE LOAN EXTENDED TERM UNLESS I SETTLE SERIOUSLY HOW DOES THIS HELP I AM UNABLE TO PAY MORE ON THE EXISTING LOAN , I AM VERY DIS POINTED WITH THE SERVICE IS RECEIVE FROM FNB now days honestly i am at the point where i need switch my bank and my bond .....

i spoke to agent last week and saturday and she said she cancel the loan from her side the ref number is CAS_***_V9V1V3.

ONE LAST THING EVER SINCE YOUR STAFF IS WORKING FROM HOME THE SERVICE HAS BECOME POOR