Poor Customer service

I have laid a complaint on hello Peter\Facebook and sent an email and have had NO response from FNB. They reply on hello peter that someone will contact you but no one does. I got an sms stating someone tried to reach me...FALSE!

I got a new credit card and have an amount that makes no sense. following up with them is such a pain. you have to sit on the line for > 30mins if you are not transferred around. and Facebook is a waste as they do nothing but give you a number- they treat customers so poorly.