Poor customer service

I misplaced my card on Saturday passed and ordered a new one. A day later I found my card and cancelled the order I placed for the replacement card. I asked the customer service agent whether I would be charged since the card was not yet created, embossed or delivered yet and Keagan said no. Yesterday R125 was deducted from my account for a card replacement fee. I tried calling the Contact Centre the entire day but to without success. The fact that I am not a even able to speak to a consultant about my concerns and am forced to use the secure chat where different agent stell me completely contradictory information is poor for customer service. I want my card fee reversed, I am really unhappy with the level of service I have been receiving from FNB and am looking for alternate banking solutions elsewhere.