Poor customer service

I logged a complaint with Hello Peter last week regarding poor service received at FNB business banking. The complaint related to non delivery of bank card and incorrect capturing of business address. Was promised that a complaints consultant will contact me within 48 hours, to date I have not received a call from FNB Complaints Consultant. None the less I received my bank card yesterday via Courier but what about the incorrect address that was captured by the bank staff member? This query is not closed as it related to 2 matters and 1 has been resolved due to Hello Peter complaint.