Poor Customer Service

I lost my cards and deactivated them. I received a notification saying my Premier Cheque card is ready for collection at the Mowbray branch. Working full-time and some Saturday's and I am can only collect my card on a Saturday. I went to the branch today and arrived there at exactly 11:00 but the bank staff member told me I couldn't come in to collect my card because they're closed. Seriously? My premier credit card was delivered to me just yesterday. But as a premier cardholder at FNB I can't just come in to collect my cards? I cannot come during the week to get my cards as well as some weekends. I've had received great service before from FNB. Totally disgusted with the service at Mowbray. I would like to have my card sent to a different branch that has better customer service. It would've taken less than 5 minutes to get my card. Never going back there again. I would rather pay a courier company to deliver my card to me.