TB
Timothy B
1 reviews | Active since Jul 2011
11 Feb 2016, 17:49
Poor customer service
I've been trying to ask about moving to fnb private banking for the last 3 weeks. Have called the call centre about 7 times. People say they'll call back or send documents but nothing gets done.
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
12 Feb 2016, 08:11Hello magwa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 867190.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 867190.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Feb 2016, 08:11
Official
Hello magwa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 867190.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 867190.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)