POOR CUSTOMER SERVICE

I went to Randburg Fnb branch to enquire about the card dispute I did on the app on the 23rd but I was disappointed about the lack of product knowledge from the consultant that assisted me (Mokgadi sebone) I don’t understand the part that I go to the branch for assistance then I’m told to call the call center whereas I took my money and time to go to the branch. Explained to the consultant that I needed a reference number for my dispute coz I’m not even sure if it went through he said he doesn’t know also and can’t check them called the card dispute department and spoke to a rude lady named Buhle Meya.. explained everything she answered me with “obviously you wouldn’t get a reference if you do a dispute on the app” I didn’t get the obvious part of all of this coz first of all I don’t work for Fnb.. I asked her about the turn around time for card disputes she said 40 days like wow