POOR CUSTOMER SERVICE:

My grandmother is terminally ill

She has been banking with FNB all her life, her bank card expired and now she can't even sit up to sit in a wheelchair for fingerprints authorization and is refused other means by FNB.

The situation is Soo sad as her basic needs can't be met, her money is locked in at FNB while she doesn't even have money to buy diapers. She was completely refused assistance by FNB Queenstown.

I am Soo hurt, now she's admitted in hospital and her money sits comfortable with FNB.