Poor Customer Service

I tried setting up a recipient on the banking app and failed the company was Foshini. I called the call center the next day and nobody could help after getting cut off 3 times and speaking to 3 different agents. The last one told me to phone Foshini and find out the name to use. I asked the agent if she could log me one which she could not. I know times have moved with modern technology but sometime it's to our own detriment. It is so sad how customer service has gone out the window. Nobody cares anymore. South Africa is failing daily as there is no more customer etiquette. Very disappointed customer after 30+ years. Where is customer service gone to and where is the motto the customer comes first!!!!!