Poor customer service

Constant poor customer service from FNB. Today (08/05/2021) I withdrew a sizable amount and transferred the said/adviced bank charges that will incurred from the withdrawal into the specific account, however my account went into an overdraft as I was advices incorrectly. I seeked remote assistance by chatting with in of your consultants, Tshepo, who later released the chat - assuming he was not keen on assisting.

I’m being told I must go back to the branch. I advised the gentlemen I am time pressed, I do not have the time to drive back to the branch and in addition wait 1 hour 35 minutes again in the queue awaiting assistance.

I find it greatly unfair I will incurring bank charges due to the incorrect advice from the bank Teller “Tsakane”