Poor customer service

Very poor service from consultants and Branch manager. I went inside to get a stamp for the school to show I do not have any active accounts whereby I get a salary in. First they said they have to mark it yes as I do have an account, I asked if they can print bank statements then because if I have a active account I need to provide bank statements. They were struggling to get bank statements because I last used this account in 2022 the only reason because it was showing is because I had a overdraft and could not close it. After discussions with the consultant she said that they sendlt me a mail in February trying to get a hold of me because I have money left in the account but due to the account not being active I cannot withdraw the money I need to come back and open a new account to receive the money, I said I do not want to open an account and would just like to take the money and close the existing one because from the statement they are deducting monthly account fees. The lady called the braanch manager he came and signed the document to state that i do not have an active account and said we are done I asked what about the other issue he said I have to come back with proof of adress to open the account. But I told him I do not want a lnother account as I am very happy with my bank and that if i open another account they will still just deduct bank fees and I will not use the account. He said that is all I must just bring this document and open another account. This can really not be so difficult, if I dont want to open account to receive money that is in my account according to them