Poor Customer Service

Good day,

I have a ***** matter that has been with FNB since December 2022. To say I am dissatisfied with how everything has been handled is an understatement. The case was first given to Moipone Gumbi and then handed to Ms. Mmagae Diale. Ms. Diale is no longer employed by FNB so now it's being Investigated by Ms. Gumbi yet again.

I have emailed them again this year 25th March 2024 with the document they were awaiting from SAPS but there's been no response. Their Supervisor Samantha Malgas was copied in recent communication but there still has not been any updates on the case.

I need to know when FNB plans to update the funds on the account as per communication with the ***** Consultant. This matter has dragged for too long,