Poor customer service

Poor customer service, since last week I have been waiting for my pre-paid money, emails sent to a different sales consultant, and calls made to the different consultants, and documents sent to the different consultants as required.i spoken to:@Fnb.co.za 1.Alli Nusrat 2.Nokuthula Makane 3.ITumahole 4.Thandzazile Sikhosana 5.Thulani Mkhasibe 6.Nkanyiso Ncasinga 7.Rishen Kulfath 8.Puseletso Nyarenda and 9. Emails sent to ***, ***, *** and *** I called this numbers *** *** *** *** Out of all my efforts, time wasted and money wasted I'm still waiting for the money that could be paid off last week already I'm still waiting