Poor customer service

I am extremely frustrated with the way FNB has handled my Credit Card application.

My credit card was approved over a week ago, and FNB has even gone as far as issuing and delivering the physical credit card to me. However, to date, NO CREDIT LIMIT has been loaded onto the card, meaning I have been given a credit card that I cannot actually use.

For the past week, I have repeatedly followed up with FNB, only to be sent from one person or department to another. I am now being told that my income is still being “validated”. How does FNB approve a credit facility, issue a credit card, and physically deliver the card to a customer while apparently still trying to validate the customer’s income?

If further income verification was required before the credit facility could be activated, this should have been completed before the card was approved and issued.

What is even more frustrating is that nobody I speak to seems willing or able to take ownership of the problem. I keep being taken in circles while the matter remains unresolved.

I am a customer, yet I have spent a week chasing FNB for answers regarding a product that FNB itself approved and issued to me. This is not the level of service I expect, particularly from a Private Clients offering.

I should not have to continuously chase FNB to make an already approved and issued credit card functional.