Poor customer service

So..fnb...

My wife has got a life insurance policy with you...where critical illness is covers by this policy and seeing that she was diagnosed with cancer around 3 weeks ago .she put a request in to find out how to cliam against this policy as we are having a very large amount of dockters and hospital bill now that our medical aid is not covering 100%..

But seeing now fnb is ducking and diving to get this finalized as we have now on your request maild thru all the forms again...then system is offline..then this then that story..

We are not lieing about this claim as we send thru all the docters reports..with scan photos showing the cancer..with some of the accounts received ..but there will be more bills coming in in the next few weeks

If you don't respond and get this sorted she will cancel this policy..as it then means nothing to have this policy as it's a waiste of money